Question 1

How do I order a taxi with Taxi After?

Accepted Answer

Ordering is simple and takes less than a minute. Fill in your pickup address, dropoff destination, date, and time in our online order form. You'll get an instant fixed price quote before confirming. Once confirmed, you'll receive an order code via email that you can use to manage your order.

Question 2

What is the order code and how do I use it?

Accepted Answer

Your order code is a unique identifier sent to your email immediately after you order. You can use it to view, modify, or cancel your order anytime. Enter it in the 'Already have an order?' section on our website to access your order details, track your ride status, or send messages to our support team.

Question 3

Can I cancel or modify my order?

Accepted Answer

Yes. Use the order code from your confirmation email and enter it in the 'View my order' section on our website. You can reschedule your ride or cancel (free cancellation up to 2 hours before pickup). You can also contact us directly via WhatsApp, phone, or SMS.

Question 4

Do you charge surge pricing?

Accepted Answer

No. We offer fixed, transparent pricing with no surge charges, no hidden fees, and no surprises. The price you see before ordering is the price you pay. Our rates are competitive and clearly displayed upfront.

Question 5

What payment methods do you accept?

Accepted Answer

We accept both cash and card payments. You can choose your preferred payment method when ordering. If paying by card, you can complete the transaction online or at pickup. Fixed prices on the order form with no additional charges.

Question 6

What happens if my flight is delayed?

Accepted Answer

We track flight information for airport pickups. If your flight is delayed, your driver will be notified and will adjust their arrival time accordingly. You can also update your order using your order code or contact us via WhatsApp or phone.

Question 7

Do you offer airport transfers?

Accepted Answer

Yes. We specialize in airport transfers from Zagreb Airport (Franjo Tuđman) to the city center and surrounding areas. Our airport service includes flight tracking, so your driver is ready when you land. Zagreb Airport transfers to the city start at €35.

Question 8

Do you offer long-distance and intercity transfers?

Accepted Answer

Yes. We provide fixed-price intercity transfers to major Croatian destinations including Split, Dubrovnik, Zadar, Rijeka, Šibenik, Plitvice Lakes, and Opatija. We also offer cross-border transfers to destinations such as Ljubljana and Vienna. Use our order form to get an instant fixed price quote for your route.

Question 9

How do I contact Taxi After customer support?

Accepted Answer

You can reach us by phone at +385 95 345 6778, via WhatsApp, SMS, or the contact options on our website. You can also message us through your order code on our platform. We're available 24/7.

Question 10

How long does it take for a driver to arrive?

Accepted Answer

For city rides, drivers typically arrive within 15–30 minutes of your order, depending on your location and demand. For airport pickups, we coordinate with your flight information so the driver is ready when you land. For scheduled orders, we confirm the exact pickup time.

Question 11

Can I order for someone else?

Accepted Answer

Yes. Enter the pickup location and destination in the order form and use the correct contact details (email and phone) so the passenger receives the confirmation and can manage the order with their order code.

Question 12

Are your drivers professional and licensed?

Accepted Answer

Yes. All our drivers are licensed, experienced, and professionally trained. They know Zagreb and the surrounding regions well and provide courteous, safe service. Many speak English and are used to serving international travellers.

Question 13

What type of vehicles do you have?

Accepted Answer

We use modern, clean, and well-maintained vehicles including sedans and estate cars. All have air conditioning, comfortable seating, and space for luggage. For specific vehicle preferences or larger groups, contact us directly.

Zagreb Airport Taxi & Private Transfers

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