Question 1

How do I order a taxi with Taxi After?

Accepted Answer

Enter your pickup address, destination, date, and time in the online order form. You will see the available price before confirming and receive an order code by email after a successful order.

Question 2

What is the order code and how do I use it?

Accepted Answer

Your order code is a unique identifier sent to your email immediately after you order. You can use it to view, modify, or cancel your order anytime. Enter it in the 'Already have an order?' section on our website to access your order details, track your ride status, or send messages to our support team.

Question 3

Can I cancel or modify my order?

Accepted Answer

Use the order code from your confirmation email in the 'View my order' section to see the available change or cancellation options. You can also contact us via WhatsApp, phone, or SMS for the applicable conditions.

Question 4

Do you charge surge pricing?

Accepted Answer

No. We offer fixed, transparent pricing with no surge charges, no hidden fees, and no surprises. The price you see before ordering is the price you pay. Our rates are competitive and clearly displayed upfront.

Question 5

What payment methods do you accept?

Accepted Answer

We accept both cash and card payments. You can choose your preferred payment method when ordering. If paying by card, you can complete the transaction online or at pickup. Fixed prices on the order form with no additional charges.

Question 6

What happens if my flight is delayed?

Accepted Answer

We track flight information for airport pickups. If your flight is delayed, your driver will be notified and will adjust their arrival time accordingly. You can also update your order using your order code or contact us via WhatsApp or phone.

Question 7

Do you offer airport transfers?

Accepted Answer

Yes. We provide airport transfers with flight tracking. The fixed fare between Zagreb Airport and the city centre is €30; other addresses are confirmed in the booking form.

Question 8

Do you offer long-distance and intercity transfers?

Accepted Answer

Yes. We provide fixed-price intercity transfers to major Croatian destinations including Split, Dubrovnik, Zadar, Rijeka, Šibenik, Plitvice Lakes, and Opatija. We also offer cross-border transfers to destinations such as Ljubljana and Vienna. Use our order form to get an instant fixed price quote for your route.

Question 9

How do I contact Taxi After customer support?

Accepted Answer

You can reach us by phone at +385 95 345 6778, via WhatsApp, SMS, or the contact options on our website. You can also message us through your order code on our platform. We're available 24/7.

Question 10

How long does it take for a driver to arrive?

Accepted Answer

For city rides, arrival time depends on location, traffic, demand, and driver availability. Scheduled and airport pickup details are confirmed for each order.

Question 11

Can I order for someone else?

Accepted Answer

Yes. Enter the pickup location and destination in the order form and use the correct contact details (email and phone) so the passenger receives the confirmation and can manage the order with their order code.

Question 12

Are your drivers professional and licensed?

Accepted Answer

We work with professional drivers familiar with Zagreb and the surrounding region. If you need service in a particular language, contact us before booking so availability can be confirmed.

Question 13

What type of vehicles do you have?

Accepted Answer

We use modern, clean, and well-maintained vehicles including sedans and estate cars. All have air conditioning, comfortable seating, and space for luggage. For specific vehicle preferences or larger groups, contact us directly.

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